WHATCAR? WEB GUIDE SAYS: "A great website to use: it's easy to navigate because everything is clearly labelled and explained, and the clever traffic light system shows when you can expect delivery. The site also has up-to-date prices for nearly every new car on sale, even rare and exclusive models, and if you have any trouble finding anything, telephone calls are welcome."

Thanks to all at Car-Prices.com and your Toyota dealership! Buying a new Previa became very difficult, luckily your dealership managed to obtain one of the very last models.

Toyota will probably bring out a new model now, so if and when they do you never know I may be straight back in the market place again! Thanks again.

RD, Notts, 11 September 2006

Dear Simon

I just wanted to say how delighted I am with my new Renault Scenic and for the fantastic service I received from both you and the dealer. Two days after I placed my order, I saw a colour I preferred – and your dealer was happy to change my order for me. Wonderful!

Yours sincerely, BH, Dorset 9 August 2006

Dear Simon,

Good to talk to you today and thank you for your advice on mobile phones. I await further information from you about the new 3G services. We have had our top of the range Picasso for about two weeks and are absolutely delighted with it. It was delivered to our door by a most courteous driver who took the trouble to demonstrate the car's features to us. The delivery was quick, we got exactly what we wanted - at a price that was several thousand pounds cheaper than anybody else. Thank you - I have already recommended you to several other friends.

Regards PH, Wilts, 8 August 2006

Dear Mr Empson,

I thought I would let you know of my experience of purchasing a new Mercedes-Benz A-200 CDL on behalf of my daughter and son-in-law a couple of weeks ago you’re your Mercedes Benz dealership, via Car-Prices.com. All I can say is, I wish all Mercedes Benz dealers were this good! There is a message on their telephone saying that they were voted No. 1 in the UK for customer satisfaction and I can see why. In particular, David C who dealt with the sale was absolutely superb. I did not think there were sales people that efficient anymore and I was very pleasantly surprised (and got a great deal!). This is one dealership that matches the quality of the product and is the first one that I have come across in that respect in nearly 33 years of Mercedes –Benz ownership. When it is time to change my own Mercedes-Benz, I will not even consider any other dealership. Many Thanks

KH, Cambridgeshire, May 18 2006

Simon,

We had spent 4 weeks trailing around main dealers trying to find a suitable used car to replace our 4 year old Passat. Your team was able to source a brand new Golf within minutes, ready in 10 days, exactly the spec that we were looking for, and at a cost less than the 2nd hand cars we had been looking at! We are now the owners of a brand new, Volkswagen Golf and didn’t have to do any more work to complete the deal - a couple of phone calls with the main dealer and trade in sorted - new car on the driveway, job done! Many thanks for all your help. Regards

AW, Bath and Avon, 17 May 2006

Hi Simon,

I am very pleased with service the received from your Skoda dealership, being accurate, efficient, professional and friendly. Regards,

DW, Bedford, 16 May 2006

Simon,

I just wanted you to know that the car I ordered arrived about a fortnight ago. Exact specification and delivered on day expected, in fact everything I could have asked for. As for my experience of buying a car through Car-Prices.com I can have no complaint. Any query I had was quickly dealt with by REAL people who at no time tried to fob me off with false promises. I was at all times given accurate information so knew exactly what to expect. Thank you especially to Richard who was always a great help and a reassuring voice on the line. I would have no hesitation in recommending your site to friends. Thank you again,

NP. Herts, 14 May 2006

Dear Simon,

I bought a new Toyota in March from your main dealership in Notts after trying several local dealers. There were no local dealer discounts offered, only added value ie mudflaps, petrol etc. Thanks to Car-Prices.com, I saved over £2000 - and it couldn't have been easier!

MT, Yorkshire, 11 May 2006

Dear Simon,

Today i've taken delivery of my new mondeo estate and i am delighted with the service you provided.

Your site is very easy to use and everything falls into place perfectly. I dealt with craig at your ford supplier who is a smashing fellow.

I have already passed Car-Prices.com on to a couple of friends who are placing orders for vehicles. Many thanks for a great service.

KT, Tyne and Wear, 3 March 2006

Simon

Having collected our new Volvo XC90 last week from your Volvo dealer in Surrey, we would like to thank you for putting us in touch with an excellent garage. It was a pleasure to deal with a Garage that still believes in providing true customer service. The salesman we dealt with was Matt Edington who from the moment we walked in the showroom treated us in a very friendly and professional manner: although he was very efficient he was not over powering.

Thank you for Car-Prices.com’s help.

CB, Hamshire, 11 March 2006

Simon

Just to let you know that the new Ford KA was collected from your Ford dealership in Surrey this morning - having made arrangements with Victoria. The whole experience has been flawless and absolutely professional. Thank you.

PG, Bagshot, Surrey, 4 March 2006

Dear Simon,

I have just taken delivery of my new Ford Mondeo from your dealer in Lancashire. Does any company in the UK offer a better level of service than that provided by John and Craig? I very much doubt it. The whole process from logging on to Car-Prices.com through to collecting my new car could not have gone more smoothly. The £4,200 saving was merely the icing on the cake. Many thanks to Car-Prices.com and its dealership. Best wishes

JT, Lancs, 2 March 2006

Hi Simon,

Just to let you know that my Land Rover Freelander arrived at the specified time as promised and that I am very pleased with it indeed. For peace of mind, I have always previously bought cars from local franchised dealers, but I have been delighted with the service provided by the supplying dealership and in particular by yourself. I shall certainly be in touch with you again to buy my next car and will be recommending your service to everyone I know! Thanks again for all your help.

WI, Glasgow, 19 February 2006

Hi Simon,

We purchased a new Suzuki Alto Automatic from your Suzuki dealership and picked the car up on Saturday. The service we received was excellent and the garage worked hard to help in every way possible. We saved £1200 on the list price of the vehicle. The Suzuki garage also put some car mats and chrome door knobs on to make the car a little different. It is for my wife - and she is totally delighted with it. Thank you for a great service.

CB, Bidefiord N.Devon, January 11 2006

Good Morning

I would like to say how easy you made the procedure for buying my new Toyota MR2.

I have recommended your service to two friends who are about to buy another car.

The Toyota garage was very friendly, helpful and efficient and everything went smoothly.

Regards, DG, Cheshire, January 4 2006

Hi Simon,

I wanted to by a new VW Golf and had been to a VW dealer before contacting you on the internet. After E-mailing Car-Prices.com, your VW dealer promptly contacted me and offered a good price for my part exchange car. With the discounted price and a good part exchange price it was too good a deal to miss - and was considerably cheaper than offered by my local VW dealer.

Within two weeks of contacting you, I now have my new VW Golf which I'm extremely pleased with. This is the first time I have purchased a car on the internet and I can honestly say it has been the smoothest trouble free purchase of a car by me with the added bonus of a very good financial deal. Thanks for such a good service.

TM, Northants, Dec 4 2005

Dear Simon Empson,

Many thanks for putting me in touch the Skoda dealership. I now have a lovely new car (the first I've ever bought) and at a very good price. The whole experience was very quick and simple. Thanks again.

CL, Tyne & Wear, December 2005

I just wanted to take the time to say thank you to Car-Prices.com. The whole process of buying my car after taking the no-obligation quote was smooth, efficient and pleasant.

The dealer I was introduced to improved on the deal by offering me a pre-registered car (still 0 mileage and higher specs than that sought in the quote but for a lower purchase price and still a fair part ex on my old car).

I feel that I have a good/ fair deal on my car without aggravation to achieve it. Now, on top of this I have a free Sat Nav service to look forward to!

PD, Cheshire, November 7, 2005

Sirs,

I have now received my new Skoda 1.9 TDi 4x4 from your Skoda dealership. All in all, it took 2 weeks. I am very happy with car, the service and saving and would certainly recommend to friends. I am now looking forward to receiving my free Sat Nav service to complete a very happy deal.

ML, Yorkshire. 19 October 2005

Dear Simon,

Our new car was delivered on Friday 7th October. The whole of the purchase from enquiry through your website to confirming purchase to delivery was smooth and stress free. This is the third new car I have purchased over the internet in the last 4 years. All have been straight forward and professional.

My total savings over published list prices for the three cars is £12,000. One point of comment: I only received one quote for the car (not three). It was at the 'internet price' so no problem.

SM, Colchester, 18 October 2005

Simon,

Just to let you know that we picked up our car today. We have never used a broker before but would recommend buying a car this way. It was the most painless way to buy a car and we got a better deal than we could get ourselves at a dealership.

Car-Prices.com were in touch within 2 days and the dealer was in touch within a couple hours after we confirmed our interest. After that the Toyota dealership were very helpful to allay any worries we had about the trade in of our existing vehicle. Our worry was that the price could change after the dealer was able to see our car but the whole transaction went very smoothly.

MB, Liverpool, Sep 30, 2005

Hi Simon,

I collected my Audi TT on Monday and was very pleased with the whole process and delighted with the car. Only one hiccup they had mislaid the second set of keys for the car (which have now been reordered from Audi). I would have no hesitation in recommending your service and thank you for your help.

LB, E Sussex, Sep 09, 2005

Dear Simon,

I thought I would drop you a line just to let you know about my new car purchasing experience via Car-Prices.com. I ordered a new Audi A3 2.0 TDi S-Line Quattro with various options and was more than happy with the discount offered via Car-Prices.com - especially after a rather frustrating morning spent at my local Audi dealer (who wasn't knowledgeable about the Audi product and would not offer any discount on the model I wanted).

I was contacted by your Audi dealership who was very efficient and dealt with my order. We did have a hiccup; when the car arrived at the dealership it was a Sportback. I was offered the option of them re-ordering the correct model and a bit of a wait or taking the 5 door for the same cost as the 3. I happily accepted the 5 door at an even better discount! What a great car. Many thanks for the service that you offer, very straightforward, friendly and efficient and I will have no hesitation in recommending Car-Prices.com to potential car buyers.

Regards, AM Cambs August 3, 2005

Simon,

Just to let you know I collected my Saab Aero at the end of June. Very smooth no problems, garage very helpful, delighted with car. Regards,

MW, Notts. 21 July, 2005.

Dear Car-Prices.com

Just a quick note for you to add to your list of testimonials form satisfied customers. I have today taken delivery of a Mazda MX5 Arctic and I am writing to say how pleased I have been with your service and also the price saving! Louise handled my enquiry and I was particularly impressed by her speed of response and her enthusiasm, which compared very favourably with one of your competitors and was the key factor influencing me to do business with your company. Please pass on my thanks to her. I would not hesitate to recommend you to anyone looking to purchase a car.

MP, Northants. 10 June, 2005

Dear Louise,

Just a note to express my grateful thanks for the excellent way you have undertaken the purchase and supply of my Ford Mondeo Titanium X. The car drives superbly and was well and truly christened in the atrocious wet conditions encountered Friday on the way home. Please convey my thanks also to Ann-Marie, Brian and Rob. Trust I can do further business in the future, but regret must keep the current car a minimum of five years. I have however recommended Car-Prices.com to my son who will probably be looking to buy a new Focus ST early 2006. Again many thanks for your all your help, it is much appreciated. Yours sincerely,

RB. 6 June, 2005

Dear Chris

Thank you very much for such a good service between yourselves and your recommended dealer. I have taken delivery of a new Renault Grand Scenic today and am delighted with the car and your organisation. I was a bit nervous of buying "on-line" to start with but was also very disappointed with my local Renault dealer - at least I got a test drive though! From start to finish of this deal I have been very pleased and reassured so thank you once again.

Dr AN, Cheshire, 22 April 2005

Simon

Just a quick email to thank you for your assistance in helping me find a good deal for a new A3 Sportback. I contacted your Audi dealer after speaking to you on Monday and they were very helpful, I collect my new car on Saturday!

Many thanks, LP, Shrops, March 4, 2005

Dear Car-Prices.com

I recently researched buying a new car via the internet and compared prices with local main dealers. I eventually ordered a new Nissan Primera Tino through your dealer. My car was delivered today and I am very pleased with it - and the service - as well as saving nearly £3,000 on main dealer's prices! Thank you.

PM, Cheshire. March 3, 2005

Hi Simon,

I ordered two new cars - one from your BMW main agent and the other from Land Rover. Thank you for an excellent insight into buying new cars so cheaply! All the best,

MC. W Yorks, 19 Jan, 2005

Dear Simon,

Thank you for all your help. I placed an order and our new VW Polo was delivered last week. We are very pleased with the whole process and the car.

WB, Sussex, 21 Dec 2004

Dear Simon,

Just a quick note to say thanks for your help in my purchase of a new BMW. All went very well and the car is a dream to drive. I shall pass your name on to any of my friends who are thinking of buying a new car. 

Well done Car-Prices.com.

Regards, BK, Sheffield. 08 November, 2004

Dear Simon,

My new C Class Coupe has just been delivered by your Mercedes dealership. I must say that I am delighted both with the service I received from Car-Prices.com and the swift, efficient manner with which your dealer completed the whole transaction. It has taken less than two weeks to order, pay for and receive my new car - at a price £1797 less than my (disinterested) local MB dealership offered me. It even had a full tank of fuel! Well done - I will be recommending your service to my friends and colleagues.

NB, London. October 13, 2004

Dear Simon

Thank you for e-mailing your Audi dealer re the discount price for the Audi A3 I ordered, this resolved the matter fully - it was very much appreciated what you did for me. I would like to thank you and your staff for their prompt attention at all times. I am just about to leave home to collect my new Audi A3. Thank you once again. 

Yours sincerely, AH, London N21. 10, October 2004

Jerry,

I got my new car yesterday and I'm absolutely thrilled with it - I think it was well worth the wait for the new model. Your Volvo agent has done an excellent job in keeping me informed of progress and answering any questions along the way. We have only one minor issue which we have agreed will be resolved at the first service in three months time. Thanks very much for your part in facilitating this purchase. Another very satisfied customer.

Best Regards, GS, London. 30 September, 2004

Dear Simon,

Just to let you know, I have ordered my car through the Audi main dealer, via Car-Prices.com and pick it up on Saturday. The service shown has been exemplary and extremely swift. There is no reason why I would not use the Broaspeed service again and I have already recommended Car-Prices.com to all of my friends for the next time they want a car.

Many Thanks. GM, Lincs. 28 September, 2004

Dear Simon,

Just to let you know we picked up the car today from your excellent Audi dealership. Ian was very helpful and efficient - the handover went very smoothly.

Thanks again for your help - and thanks for the money you saved us!

Cheers! SD, London. N21 August 2004

Dear Jerry, 

I have decided not to buy a new Audi Allroad after all and duly cancelled my PRE-ORDER. Your price was as expected, extremely competitive – however I shall now be focusing on the used market. Thank you for your support this week – you were most helpful - and I would not hesitate in dealing with you and Car-Prices.com again should I require a new Audi in the future. 

Regards, GM, Cheshire. July 4th, 2004

Hi Simon,

The week before last I was in contact with your Audi dealership and I got an excellent discount. I signed and returned the contract on Thursday June 3rd, so as far as I know the order is underway. I am out of the country working at the moment, so don't know if there has been any correspondence this week just past.

It was very simple - and I thank you for your services.

Best Regards, GW June 11, 2004

Hello Simon,

Just a note to let you know we went ahead and placed the order with your Audi dealership.

Many thanks for your very quick and efficient service.

Kind regards, SD. London, 9 June, 04

Dear Jerry 

I took delivery of our new car on Tuesday. Josie did a great job in handling the order and ensuring the car was properly prepared with various dealer accessories fitted. 

I feel as though I am one of the first to have a V50, and particularly the diesel version.

We are delighted with the car, and many thanks to you at Car-Prices.com and Josie at the dealership for executing our order so professionally and efficiently. 

This is the way private punters should be buying their new cars!

With best wishes, MH, London. 30 April, 2004

Dear Jerry,

I would like to congratulate you and your staff, in particular Steve for the smooth, efficient and professional manner in which my recent purchase of a new Mercedes E270CDi Estate was conducted. It is unusual in this day and age, for such a major purchase, to proceed smoothly - so it was refreshing for the car to be delivered on time, as specified, with helpful explanations of its operation by the delivery driver and excellent support from Steve.

Together with your supplier, Car-Prices.com makes a formidable team. Congratulations!

Yours sincerely, PB, Essex. 07 April, 2004

Dear Jerry,

Thank you for all your help with this purchase. I shall recommend your service to friends and colleagues.

Best regards, VB, Birmingham, March 2004

Dear Simon,

Brilliant - the best new car web site I have used. I placed a Pre-Order online Tuesday at 9.50am. I was called by your dealer on Tuesday afternoon at 2.30pm. I received his email listing the car details and specification (and even two digital images) at 3.15pm on Tuesday. I confirmed the deal and paid using my credit card for the deposit and internet bank account for the balance on Wednesday morning. My Vectra was delivered at 6.30pm on Friday evening - exactly as expected, gleaming and £6,722 less than the new list price. As the driver said: "why does anyone pay list price anymore?" I can only say that you have got the whole thing worked out perfectly - buying through the net saved money, time and hassle - keep up the good work!

MG, Fareham, Hants. 19 March, 2004

Dear Jerry, 

A note to say how smoothly the whole operation for ordering and delivering my Volvo has gone - I have taken delivery and am very pleased. Both Gareth and Josie provided the friendliest and most efficient service and I shall have no hesitation in recommending them (and Car-Prices.com) to others. Thanks for the introduction - it was well worth the nominal fee. Yours sincerely, 

GE, London, March 2004

Dear Jerry,

I am extremely impressed with your service and customer care - I will

recommend you to anyone I know who is contemplating a new car purchase.

JT Yorkshire 27 Feb 2004

Dear Jerry, 

I've been very impressed with the service and support Car-Prices.com have given me and now, finally, I'm looking forward to taking delivery of the car. It was nice to find Car-Prices.com when looking for new car suppliers as other companies, although having nice websites, seemed to be a bit faceless and have no history behind them. I recognised Car-Prices.com's name from when I had my mini so it gave me a lot of confidence when thinking about parting with a large sum of cash over the internet.

IS, Kettering, 25 Feb 2004

" I could not believe it was so simple. I chose the managed option, within 48 hours I had made my choice and the manufacturer had contact me directly to make all the necessary arrangements. My new car has arrived in perfect condition, delivered to the door within seven days of my first contact with Car-Prices.com and at a price that my local dealer dismissed as 'impossible' - over £4000 below the list price. Please pass on my thanks and congratulations to all at Car-Prices.com and Mercedes for their help, attention to detail and their genuine desire to help make the process as straightforward and stress free as possible."

DT, Lancashire, Dec 2003

Dear James,

Sorry I have taken so long to send this, but I have been busy playing with my new toy!

The car arrived in perfect condition on Sunday afternoon and has behaved well ever since. I would like to take this opportunity to congratulate you on your efficient service and I will whole-heartedly recommend Car-Prices.com to anyone who is contemplating a new vehicle.

Also, I would like to compliment you on your choice of delivery contractors. The chap who delivered my car had to overcome a very narrow street coupled with a very steep hill. All of which he handled with cheerfulness and expertise.

I look forward to doing business with you again in the future.

Regards, GSG, Nov 2002

The following testimonials refer to European imported vehicles (Note: we ceased to import new cars permanently in Oct 2002). All later testimonials refer to UK vehicles supplied by UK Dealers - carrying a full 3 or 5 Year Warranty.

Dear Jerry,

The Discovery drove beautifully to Edinburgh ; I arrived home safely at 8 30 p.m. and the car has been much admired; we will see to the paperwork in due course; meantime very many thanks for your help.

MT, Oct 2002

Dear Simon,

A note to express my thanks for your help changing my beloved Audi.

I had wanted a TT ever since they were announced. The moment I first saw mine emerge from your (impressive) delivery truck will remain etched on my memory - for ever. Thanks also to Steve for the painstaking care he took unloading my prized possession.

You remember my desperate call twenty four days after delivery? The wonderful but devastating news that Kate was expecting our first child! My sleek coupe would have to be replaced with a b?!^$y estate car!

The speed and efficiency with which you exchanged my TT for the Merc estate was amazing. I had not expected to get my money back bar £500 on the TT nor to save over three grand on the Merc (as it was available immediately), but I did.

That’s what I call a deal!

I shall be using Car-Prices.com when Kate’s Clio clicks above 50,000 miles – so see you again sometime in 2004.

Keep up the good work!

DL. Oct 02.

Hello Ruben,

Just a quick note to say that I have collected the Opel from the dealer in Holland who was very nice and extremely helpful. Also I would like to take the opportunity to thank you for all your help in making the purchase of my Zarira a pain free task. I have been, and will certainly continue to recommend yourselves to friends and customers.

Thank you, AH Sept 2002

Dear Simon,

Arrived safely home this afternoon...250 miles already on the clock !

The car is superb, and drives as well as it looks.

I called you after I arrived home, as in Jerry's absence I was unsure who to contact to inform you that the manuals / service book / guarantee leaflet etc. are all in Dutch !

Anyway - I spoke to someone who said they'd pass the message on and that English manuals etc. would be sent out.

It was good to meet you today, and to see the site of the operation. As I said to you this morning, Jerry Ping (and Andy East) are a credit to your company, and have been fantastic.

Regards, AL, Aug 2002

Dear Mr Empson, 

This Order, for purchase of our new car, began in earnest in December 2001. I write today to say a word of thanks and congratulation to you and your teams both at Car-Prices.com and also in the Lawson group. I took delivery of the new car today 8th July and very much look forward to using it, hopefully, for many years to come.

It was whole new experience to engage in a transaction conducted almost entirely by e-mail right up nearly to the end of the process. Marvels of modern technology!

On previous occasions of purchasing cars in the more usual way we had always met and dealt personally with company staff and had continued contact with them thereafter. This has been a quite different kind of transaction and, understandably, the contacts have necessarily been a bit remote.

It would be nice to have from you as a memento of our good customer relations, passport- sized photographs of the helpful folk who treated us with great courtesy throughout the whole exercise. I would very much like to have a neat pictorial record starting with yourself and including Jerry Ping, Ruben Paniceras, Johan and Simon Linnenbank, and of course Jessie Rodas. 

The Staff at the Bathgate branch of Lawson were most helpful and I have thanked them in person.
May I wish you and your teams success in your business enterprise and thank you for seeing through our commission so carefully.

AC, July 2002

Dear Mr Empson,

I am writing to thank you for your company's help in obtaining my new car under the above order number. I collected this from the dealer in Denmark last month, brought it to the UK and registered it at the local DVLA office. The process was very straightforward. The dealer was very helpful in explaining everything in English. The only problem was that the English handbook and service book were missing. The copies supplied when I collected my Saab were in Danish. I have now received through the post from the Danish dealer the English versions of these books.

I must say that I have been very pleased with the ease with which the process operated, and I continue to be amazed at the substantial saving off list price. My thanks to Ruben Paniceres, Simon Linnenbank, Johan Linnenbank and Jerry Ping for their help with my order.

Yours sincerely, CE. June 2002

Hello Jerry,

I am pleased to report that the car is at last in my garage and it looks to be a very fine vehicle. 

Many thanks to you and Car-Prices.com for an excellent service. 

Regards DK, April 2002

Jerry

I am now back from Denmark having sauntered through northern Europe on my way back to sunny Glasgow.

I don't know if you noticed but the weather in Scandinavia/Germany over the last few days has been magnificent. Hardly a cloud in the sky so the soft top was well and truly down!

I paid a visit to my DVLA office this morning and I should have my new tax disc with private plate registered by Friday.

I can't begin to tell you how pleased I am with my new car and all the arrangements. The pick up at Esbjerg was painless and very friendly. I got all the required papers and apart from nearly shooting back into the plate glass window all went well!

I am not quite at the end of the admin trail but I will certainly be recommending your company and this type of purchase/import to my friends. I was expecting far more aggro although I'm not sure from where! Even my flights and train were bang on time.

My only slight niggle was the lack of any information on build date / expected delivery date to dealer, early on. This would have been nice but now is of no real importance.

Sincere thanks once again for all your help.

Yours in Saab, TG. April 2002

Dear Car-Prices.com,

Thanks very much. Its been worth the wait ( 11 months ) and please pass on my thanks to the lads who valeted and prepared the car for my arrival in East Tilbury. They went out of their way on several occasions whilst I was there collecting my car. They were extremely helpful. Also please pass on my thanks to all concerned over the last 11 months.

One very happy customer. 

SM, March 2002.

Dear Owain

Just a note to let you know that at long last my car has arrived.
Although it all took a bit longer than I expected, I would just like to say that I am
absolutely delighted with the car, it was well worth the wait, and despite the
price increase, I still paid considerably less than I would have done in the UK. 
I must admit that throughout the process I was always rather anxious - hence the
sometimes fraught e-mails you often received from me from time to time, I have
never conducted business over the Internet / e-mail involving such large sums of
money before, so it took a tremendous leap of faith for me. Anyway now that its
all over, and I’ve seen the end result, I would have no hesitation using your
services again or recommending them to friends, in fact my wife intends to renew
her car in the next year or two, so we’ll probably use Car-Prices.com again.
Once again thank you very much for your help, and look forward to doing
business with you again in the future.

Regards, CK, March 2002

Dear Simon

Thank you for your e-mail which I have accessed here in South Africa.

Many thanks indeed for your prompt response and the offer of the monies. I 
feel that you acted very responsibly in this matter and whilst it may have 
cost you money I feel that your reputation for dealing fairly with your 
customers has been enhanced. I would have no hesitation in dealing with you 
again.

Regards

PL. March 2002.

Hi Simon,

Just to let you know, I picked the car up on Friday and everything is in 
order.

Could I pass on my thanks to you and your team (especially Jerry) For the 
help and advice over the last few months.

Although the delivery time was slightly longer than I anticipated, its been a 
first class service and I wouldn't hesitate recommending yourselves to any 
potential buyer.

Once again, many thanks,

RC, March 2002

Jerry,

I ordered an Opel Zafira through Car-Prices.com, which when it arrived 6 months after the original order was exactly to the specification I had requested and some £4,000 cheaper when compared with Vauxhall's own Internet price. In writing this I would like to inform other potential customers the following learning's I have had from my experience.

1. Car-Prices.com are not a charity - they are there to make money and run a tight ship. As a result trying to talk to someone is very difficult, but I know form various Email exchanges that they work long hours and do not see much of home. All my exchanges with Owain and Jerry were always polite - I guess they must be used to worried customers waiting with no feedback. 2. Risk, yes there is a risk - not that you will lose your money or anything like that, but that it could take longer and cost a bit more than you anticipate. I have imported cars before and this is very par for the course - you are asking Car-Prices.com to save you a lot of money, so don't tie your budget and timescales up until you get the call the car is at the dealers. 3. What you are paying for. You need to take on board that you are paying for Car-Prices.com to find the lowest possible price. Naturally this is based on a list of dealers that they deal with on a regular basis so you pay for this knowledge. 4. The Dealer. If the dealer was an example of what Car-Prices.com use, then I was very pleased, we were met at the station, shown the car and even had a set of mats and full tank of petrol thrown in, (but don't bank on it!) and even a bunch of flowers - no kidding.

To sum, up would I use Car-Prices.com again, well provided I win the lottery next weekend the answer is definitely yes, except if it's for new Opel as I now know the dealer and like Car-Prices.com I have now paid for that!!!

GR, Feb 2002.

Dear Julia,

My car arrived yesterday and appears to be perfect. Please pass on my thanks to Owain, G(J)erry, Russell etc who assisted with the process - much appreciated. I look forward to ordering another car through your company in approximately three years!

Thanks again,

RA, Feb 2002

Dear Simon

Just a quick note to thank you for the prompt payment of my refund. I appreciate your efficiency.

I shall continue to keep an eye on your progress with interest, and look forward to placing an order with you in the latter part of next year.

Yours RM, Jan 2002

Dear Car-Prices.com,

Just a quick note to express my commendation for sales and customer service processes.
I was advised of your website by a colleague, whilst looking to import a new car. I found the web site easy to use and full of relevant accurate information. So much so that I made a conscious decision there and then that I would entrust Car-Prices.com with the delivery of my new car. 

Within 5 minutes of placing a pre order I received both confirmation of the order, confirmation of the Netbanx deduction and information informing me of the sales process. Within a further 10 minutes I received a call from your dealer in Germany to talk about the specification he had received. 

As an account director for Lucent I spend my working life talking to enterprise customers around the world about Internet Call Centre solutions and Customer Relationship Management software frameworks. Yours without doubt is one of the best customer interactive, on-line ordering web sites I have come across. It is a credit to your company, as are your business partners on the continent.

SB, Lucent Technologies.

Dear Sir,

I have recently taken delivery of a new VW Golf from Spain through your company Car-Prices.com. I would like to say how pleased I am both with the vehicle and the service I received from Owain and the rest of your employees. I was particularly impressed with the friendly and efficient service from Raymond in the delivery office. I was very apprehensive about spending such a large sum of money importing a vehicle, as it transpired there was absolutely nothing to worry about. The whole transaction was well managed from start to finish. Many thanks.

Mr P.M. 14/06/2001

Hi Russell,

Well I finally got it the car of my dreams, and it was worth the wait, it's wonderful, it's fantastic, it's soooo cool! I wouldn't let the old man drive it until yesterday, so now he can clean it, ha ha cunning plan on my part. Even better,it's so ozone friendly it's only £100 pa to tax it. Richard was great as well - I couldn't fault them. I would have let you know sooner all this but I've been too busy posing. Thanks again.

Mrs S.H. 10/04/2001

Dear Simon,

I just wanted to drop you a quick note to say thank you very much. Back in November I placed a order for a brand new Toyota MR2. I have just returned home this evening after collecting my car and driving it back. Owning a sports car has always been a dream for myself however I was never able to afford it - that is until I found your website. With the discounts you were able to offer I was able to afford the car of my dreams - and I owe you a huge "Thank you!!" for making my dream a reality. I have found dealing with yourselves a straight forward and smooth process and you can be assured that I will be recommending your service to anyone that will listen - in fact a few people at my work have been watching my progression with interest so hopefully you may have a some more business coming your way! Again - thanks!

Mrs V.R. 24/05/2001

Russell,

Thanks for the note. I have placed an order for the BMW. The car will take c 4 months to arrive. It is now likely that I will not require the Car-Prices.com full management package, but I will make a final decision next February. For now, please assume I will not require that service. Many thanks for your assistance. I will recommend Car-Prices.com to my colleagues.

Mr P.B. 30/10/2000

Dear Car-Prices.com,

A quick note to say thanks for your service. I collected my Nissan Almera from Rotterdam on Saturday and am very pleased so far! The garage was very helpful and thorough throughout!

Mr A.A. 30/10/2000

Dear Russell,

Just to let you know that everything has been finalised with respect to my purchase of a Mazda MX5 from Douglas in Belgium. The car has been picked up, registered and VAT duly paid, all without a hitch. I must say that the service provided by Douglas was excellent, as were your own service and guide notes. Many thanks for your help.

Mr J.R. 16/10/2000

Dear Owain,

Would you please be so kind as to refund my £150 booking fee due, in no small part, to the fact that my wife is now pregnant and any enquiries/thoughts/dreams about a Toyota MR2 Roadster are now completely out of the window! Please do not hesitate to contact me should you need to discuss the matter. I have to say that I think your website is quite simply the best of any of the suppliers of imported vehicles, is easy to navigate and extremely informative. I suppose I will end up coming back for a damn people carrier! Many Thanks.

Mr W.J. 02/01/2001

Dear Simon,

Thanks to the excellent service provided by Car-Prices.com I ordered a BMW 323Ci Coupe at the end of April. The supplier promised that it would be ready in July - and it was. I and my wife travelled over, met Tom and collected the car at the beginning of August. Tom is a delightful (if not the most organised) person to deal with. We are delighted with the car and even after paying UK VAT - we saved over £6,000. The service you provide is first class. Keep up the good work!

Mr J.B.K. 12/10/2000